The UPS Store in 82 Plantation Pointe Road

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  So unhelpful and RUDE. I'm not knowledgeable about mail so I asked questions and told my "helper" i didn't know what I was doing so I would need help.... the check out person treated me like an idiot. The check out person next to us was helping her customer and letting her know HER shipping options and my "helper" did not. So when I heard the different options from the OTHER consultant I preceded to ask her what my options were because I wanted just standard normal cheap shipping but she acted like it was SUCH a burden to change the shipping details and let me know the options. *my consultant to her coworker* "well she heard you talk about that option now she wants it* UMMMM YEA??? Is that a problem for you to do your job???? I had three small items so it really made a difference which settings they were because I know it should have been a cheap and easy send. Teach your consultants customer service and how to help customers get what they need. I had small, not time sensative packages and it seems like basic common sense to DEFALT the customer the cheapest shipping option unless they specifically ask for the better options. I probably still over paid for my tiny packages because my consultant was so rude that I just took whatever she did. I don't care if I asked her 15 questions it's her job to help me and inform me what I am buying and doing.
  By Matthew Graham, July 10, 2017
• ★ ☆ ☆ ☆ ☆
  I visit the area often and needed to fax some documents. I chose to do business with The UPS Store in Fairhope, I was amazed at the lack of customer service and high prices. When I entered the facility I was not acknowledged nor asked if I needed assistance. Eventually, a man who I believe to be, the manager assisted me. He was rather rude and not particularly friendly. I only needed to fax a couple documents but was made to purchase copies of my documents, because they couldn't fax front and back he explained?! I ended up paying for copies, I did not need, and double to send a fax. I was extremely disappointed with the service and prices of this facility. I will never grace my presence in this store again.
  By Mrs Suzie Lou, May 03, 2017
• ★ ★ ★ ★ ★
  Darryl and his staff are so professional and helpful! I feel like they are family and always look forward to taking and my projects knowing they will help me to execute them!
  By Karla Hardin, November 30, 2016

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About The UPS Store in Fairhope